Refund policy

Shop with Confidence

At 7-Treasures, we want you to be happy with every purchase. If something is not right, please contact us and we will help.

1. Return Period

We accept return requests within 30 days of delivery. Requests made after 30 days cannot be accepted.

2. Eligibility for Returns

To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging with any included tags or accessories. Proof of purchase is required.

3. Non-Returnable Items

Customized or personalized items, perishable goods, personal care or sanitary goods, and final-sale or clearance items cannot be returned unless they arrive damaged, defective, or incorrect.

4. How to Request a Return

Email service@7-treasures.com with your order number, the reason for the return, and clear photos if the item is damaged, defective, or incorrect. If the return is approved, we will provide the return address and instructions. Please do not send an item back before receiving approval.

After the returned item is received and inspected, we will email you with the outcome. Approved refunds are issued to the original payment method. Banks and payment providers may take 5-10 business days to post the refund.

5. Return Shipping

If an item arrives damaged, defective, or incorrect, we will cover reasonable return shipping costs according to the instructions we provide. For change-of-mind returns, the customer is responsible for return shipping. Original shipping charges are non-refundable unless required by applicable law.