Shipping policy

Shipping & Delivery Information

Order Processing

Orders are prepared for shipment after payment is confirmed. Processing time may vary by item, workshop, and order volume. If an order is expected to be significantly delayed, we will contact you by email.

Orders are not processed on weekends or public holidays.

Delivery

Delivery time depends on the destination, carrier, customs processing, and local conditions. Any delivery estimate is an estimate rather than a guaranteed arrival date.

Order Tracking

When tracking is available, we will send a shipping confirmation email with the tracking number. Tracking updates may take 24-48 hours to appear after the carrier receives the parcel.

Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, or customs fees charged by the destination country. Unless otherwise required by law, these charges are the customer's responsibility and are not included in the product price.

Lost or Damaged Packages

If your order arrives damaged, email service@7-treasures.com as soon as possible with your order number and clear photos of the item and packaging. If tracking indicates a parcel may be lost in transit, contact us so we can investigate with the carrier and explain the available resolution.